Studio Lead - Austin Arboretum
On-siteAustin, Texas, United States
Austin, Texas, United StatesOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Greet and check in clients professionally, answer phones, field questions, and resolve concerns while building rapport to maintain a welcoming environment. Process sales for memberships and class packages in-person, online, and over the phone using the AXLE CRM system, ensuring accurate retail transactions and inventory restocking. Assist instructors with opening and closing duties, keep the studio and lobby clean and organized, and stay updated on policies and pricing options. Work morning, evening, and weekend shifts as necessary to deliver the ultimate boutique fitness experience to every client.
Required Qualifications
- ability to work morning, evening, and weekend shifts as necessary
- ability to answer phones
- ability to field questions
- ability to respond to emails
- ability to process sales
- knowledge of JETSET Pilates Standards of Service
- ability to perform retail transactions accurately
- ability to maintain a clean and organized front desk and lobby area
- ability to assist Instructors in opening & closing duties
- knowledge of all policies and pricing options
- ability to provide accurate information to existing clients and potential new clients
- ability to greet and check-in clients professionally upon arrival
- ability to thank clients as they leave
- ability to recruit and retain clients
- ability to answer questions
- ability to solve problems
- ability to refer comments and concerns appropriately
- ability to sell memberships and class packages in-person, online, and over the phone
- ability to facilitate new sales
- ability to utilize the Client Relationship Manager (CRM) system (AXLE)
- ability to maintain a clean and tidy studio
- ability to process retail sales
- ability to restock inventory
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