Studio Area Manager (SAM)
On-site · New York, United States or New Jersey, United States
Job Summary
Studio Area Manager leads a cluster of studios across the tri-state area (NY/NJ/CT) in a highly active, field-driven capacity. This hands-on role involves coaching studio teams, maintaining production quality, and driving client experience metrics (NPS, retention, and sales performance) through on-floor leadership, real-time problem solving, and hard-won operational discipline. The role requires maintaining a strong physical presence in shops, conducting frequent shop walks, enforcing SOPs, and ensuring on-time delivery and ticket accuracy while partnering with central leadership. Training in NYC precedes assignment, with regular Saturday coverage and a focus on delivering premium service and scalable performance across multiple studios.
Required Qualifications
- 5+ years multi-unit or operations experience
- 2+ years managing teams of 10+
- Strong service, retail, or hospitality background
- Luxury or premium service preferred
- Working knowledge of garment construction a plus
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