Student Support Services Assistant (Testing & Front Desk Reception)
On-site · Kanagawa, Japan
Job Summary
Front desk and operational support for student services at Hillside Campus, including Counseling Office, Accessibility/Disability Services, and the Testing Center. Serve as the primary point of contact for students visiting these offices and help ensure a welcoming, professional, and confidential environment. Support administration of exams by coordinating schedules with students and instructors, administering and proctoring exams, and ensuring completed exams are securely returned to instructors. Maintain confidentiality and handle sensitive student information, manage testing accommodations, and assist with communications and general administrative tasks to support Counseling, Accessibility Services, and Testing Center operations.
Required Qualifications
- Bachelor’s degree.
- Prior experience in an administrative, customer service, or student services role preferred.
- Excellent English communication skills, with the ability to communicate effectively with students and faculty in a university environment.
- Strong interpersonal and communication skills.
- Ability to remain calm and professional when interacting with students experiencing stress or distress.
- Strong organizational skills and attention to detail.
- Ability to manage confidential information with discretion.
- Ability to work independently and manage multiple responsibilities in a student-facing environment.
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