Student Support Manager (South & East)
On-site · London, England, United Kingdom or Brighton, England, United Kingdom
Job Summary
Student Support Manager (South & East) responsible for the delivery of student support services across campuses (Brighton, London, Essex); leads wellbeing, safeguarding, and complex-case coordination; acts as Designated Safeguarding Lead; manages and develops a team of Student Support Advisors; ensures alignment with university policies, governance, and regulatory requirements; drives use of case-management systems, supports processes like mitigating circumstances and withdrawals, monitors service performance with data, and collaborates with Admissions, Learning Support, and Compliance to deliver joined-up support; may travel across campuses to support activity; 25 days holiday per year (FTE) and comprehensive benefits included.
Required Qualifications
- Significant experience in student support or a related role within a higher education setting
- Strong understanding of student wellbeing, safeguarding, and support frameworks, including current best practice
- Experience managing complex or sensitive cases
- Confidence operating at a senior level
- Experience leading and developing teams, with a focus on performance, capability, and support
- Excellent interpersonal and communication skills
- Confidence working in a digital, systems-based environment, using data to support decision-making and service improvement
- A clear commitment to equity, diversity, and inclusion, and supporting positive outcomes for all students
- DBS disclosure required depending on role and internal policy
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