Student Support Liaison
$47,840–$52,000 year
On-site · St. Louis, Missouri, United States
Job Summary
Promote student success by providing holistic, student-centered support across a variety of service areas. Serve as a key point of contact for students, collaborating with multiple university departments to ensure timely and effective resolution of inquiries. Assist with appointment scheduling, portal navigation, and self-service tools; promote student opportunities and activities (federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet); plan and facilitate events (career fairs, open houses, workshops, and graduation) in partnership with Campus Support; advise on local/state funding, military services, and scholarships; serve as the point of contact for compliance audits; identify opportunities to implement process and technology improvements; develop knowledge of enterprise applications and business processes; perform other duties as assigned; requires a Bachelor's degree and 1+ year in higher education or related experience; strong interpersonal, communication, and problem-solving skills; ability to work independently and in a team; experience with Microsoft Word, Excel, Power BI, PowerPoint; knowledge of higher education regulations; salary range listed as hourly with benefits, and the position offers a comprehensive benefits package.
Required Qualifications
- Bachelor's degree Required
- 1+ year of experience in higher education, customer service, or related experience Required
- High level of interpersonal, communication, and problem-solving skills
- Ability to interact with all levels within the organization
- Ability to work independently as well as function as part of a team
- Must be a self-starter with the ability to prioritize effectively
- Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot)
- Experience with Student Information Systems a plus
- Knowledgeable of higher ed federal and state regulations
- Superior written and verbal communication skills
- Ability to work independently and make sound decisions with minimal supervision and direction
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