Student Support Liaison
$47,840–$47,840 year
On-siteIrwindale, California, United States
Job Summary
Respond to student questions and concerns, connecting them to appropriate university resources. Assist students with appointment scheduling, portal navigation, and self-service tools while promoting opportunities like federal work study, student organizations, and peer tutoring. Collaborate with departments to facilitate events such as career fairs, open houses, workshops, and graduation. Serve as the point of contact for compliance audits and identify opportunities to implement process and technology solutions that enhance the student retention journey. Identify opportunities and implement process and technology solutions that enhance the student retention journey. Develops and maintains a solid knowledge of the various enterprise applications and business processes. Performs other duties as assigned. Complies with all policies and standards.
Required Qualifications
- Bachelor's Degree
- 1+ year of experience in higher education, customer service, or related experience
- High level of interpersonal, communication, and problem-solving skills
- Ability to interact with all levels within the organization
- Ability to work independently as well as function as part of a team
- Self-starter with the ability to prioritize effectively
- Knowledgeable of higher ed federal and state regulations
- Superior written and verbal communication skills
- Ability to work independently and make sound decisions with minimal supervision and direction
Desired Qualifications
- Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot)
- Experience with Student Information Systems
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