Student Support Liaison
$47,840–$47,840 year
On-siteIndianapolis, Indiana, United States
Job Summary
Respond to student questions and concerns, connect them to appropriate university resources, and assist with appointment scheduling, portal navigation, and scholarship inquiries. Collaborate with departments to resolve student inquiries, promote opportunities like work study and peer tutoring, and plan events such as career fairs and workshops. Serve as the point of contact for compliance audits and identify opportunities to enhance the student retention journey through process and technology solutions. Requires a Bachelor's degree, one year of higher education experience, and knowledge of federal and state regulations. Reports to Advising and Retention Services.
Required Qualifications
- Bachelor's Degree
- 1+ year of experience in higher education, customer service, or related experience
- High level of interpersonal, communication, and problem-solving skills
- Ability to interact with all levels within the organization
- Ability to work independently as well as function as part of a team
- Self-starter with the ability to prioritize effectively
- Knowledgeable of higher ed federal and state regulations
- Superior written and verbal communication skills
- Ability to work independently and make sound decisions with minimal supervision and direction
Desired Qualifications
- Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot)
- Experience with Student Information Systems
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