Student Support Hub Coordinator
$60,660–$60,660 year
On-site · Fremantle, Western Australia, Australia
Fremantle, Western Australia, AustraliaOn-siteFull Time$60,660–$60,660 yearMid LevelNot SpecifiedLarge
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Large
Job Summary
Coordinate daily operations of the Student Support Hub to deliver efficient, student-centred service; manage escalated student inquiries, maintain accurate records in CRM/student management systems, monitor service performance, provide on-the-job guidance to staff, and collaborate with internal stakeholders to facilitate effective referral pathways and improved student outcomes.
Required Qualifications
- Demonstrated leadership experience in fast-paced customer service and operational environments
- Advanced computer proficiency including Microsoft Office and CRM systems
- Strong communication and relationship-building skills
- Coaching and staff development experience
- Highly organized with ability to prioritize and meet deadlines
- Ability to maintain confidentiality and provide professional service to diverse individuals
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