Student Support Assistant
On-siteBrentford, England, United Kingdom
Job Summary
Support students with system setup for Turnitin, Moodle, and Microsoft Teams, while monitoring attendance via SEATs and flagging engagement concerns to the Line Manager. Create and distribute student ID cards, maintain accurate records, and update noticeboards with class schedules and announcements. Escort students to classrooms, act as a liaison between staff and learners, and handle basic queries regarding finance or academic matters. Escalate unresolved IT or support issues promptly and record daily activities for reporting. Work within the Tower Hill and Brentford campus under the OfS registration framework, supporting the institution's widening participation goals and student experience delivery.
Required Qualifications
- dedicated and organised
- ability to provide front-line support to students and staff
- ability to assist with Turnitin account and system setup
- ability to create ID cards
- ability to track attendance
- ability to ensure smooth coordination between students and teachers
- ability to maintain records
- ability to manage notices
- ability to report important activities to the Line Manager
- ability to operate the ID card printer
- ability to update ID card records
- ability to maintain attendance registers
- ability to keep accurate attendance sheets
- ability to ensure timely updates to attendance sheets
- ability to maintain student data for reporting purposes
- ability to escort students from the reception area to classrooms
- ability to act as a liaison between teachers and students
- ability to handle basic student queries related to finance, attendance, or academic concerns
- ability to escalate relevant queries to the student support team
- ability to monitor attendance and engagement through SEATs
- ability to identify concerns and escalate issues to the Line Manager
- ability to use Moodle, Turnitin, and SEATs to manage student records
- ability to input data
- ability to support learning and assessment processes
- ability to signpost students to relevant academic, welfare, and support services
- ability to work closely with internal teams
- ability to support effective communication and case follow-up
- ability to support students in resolving academic and system-related queries
- ability to record important daily activities
- ability to share updates with the Line Manager
- ability to update noticeboards with subject details, class schedules, and contact information
- ability to prepare and display key announcements for students
- ability to work additional hours if required
- ability to discuss and agree to work additional hours
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