Student Success Executive

Manage parent and student communication via WhatsApp Business and email across global time zones, sending payment reminders, class updates, and performance reports on a strict weekly schedule. Coordinate feedback between 40+ coaches and parents with accuracy and empathy while maintaining 100% accurate records in Zoho CRM. Serve as the primary point of contact to ensure every Chess Gaja family feels supported and seen. This role offers direct mentorship exposure to a Grandmaster and hands-on mastery of Zoho One within a stable, structured team. The position includes a yearly retention bonus and provides a long-term remote career path for chess enthusiasts or professionals seeking global experience across 40+ countries.