Student Success Coach (Video)
$64,800–$85,000 year
Remote · United States
Job Summary
Provide high-touch live video coaching to a diverse group of learners, delivering 20–30 minute sessions with up to 40–50 interactions per week. Guide, motivate, and coach learners to set goals, build habits, and overcome obstacles; review learner history and progress to tailor conversations; document coaching interactions in CRM systems to maintain continuity; conduct follow-up communications to reinforce insights and accountability; collaborate with Enrollment Managers and Enablement teams to ensure a smooth learner experience; participate in virtual workshops and group sessions; contribute to the ongoing development of coaching strategies and tools.
Required Qualifications
- 3–5+ years of experience in coaching, student success, or related learner-facing roles
- Strong verbal and written communication skills
- Ability to guide learners toward self-discovery and ownership
- Experience with CRM tools (Planhat, Zendesk) a plus
- Comfort managing a high-volume coaching schedule
Desired Qualifications
- 3–5+ years of experience in coaching, student success, or related learner-facing roles
- Strong passion for live, interactive coaching with the ability to engage learners across multiple sessions per week
- Comfort managing a high-volume coaching schedule while delivering quality, individualized support
- Excellent verbal and written communication skills with strong empathy and clarity
- Understanding of adult learning principles (andragogy); teaching or counseling experience is a plus
- Experience with Planhat, Zendesk, or similar CRM and support tools is a plus
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