Student Services Receptionist - Part-Time, Weekends
$40,560–$40,560 year
On-siteMinneapolis, Minnesota, United States
Job Summary
Open and close the Student Services Office, greeting everyone in a friendly manner while maintaining a positive attitude during challenging conversations. Answer incoming phone calls, direct callers to appropriate staff, and respond to inquiries about room locations. Complete necessary records to document inquiries, process limited student registrations including payments, and log modifications, refunds, or withdrawals for the Student Services Inbox. Maintain internal systems such as the shared department inbox and transport materials between MacPhail sites as needed. Set up rooms by moving carts, stands, and occasionally instruments. Work Saturdays and Sundays from September through May, with subbing opportunities available. A high-school diploma and 3-5 years of customer service experience are required.
Required Qualifications
- High-school diploma or equivalency
- 3-5 years customer service experience
- 2-4 years working with CRM or databases (data entry and queries)
- Outlook
- Excel
- Word
- cash registers
- multi-line/high-volume telephones
- Effective communication skills including listening
- persuasive and clear speaking
- Productive time management and prioritization skills
- Proficient database skills
- Proficient Outlook skills
- Proficient multi-line/high-volume telephone skills
- Ability to practice empathy and self-control
- use positive language
- stay calm and demonstrate patience
- project welcoming and vibrant presence
- Willingness to improve
- take responsibility for customer solutions
- Ability to switch focus rapidly
- Ability to think clearly and rationally
- understanding the logical connection between ideas, processes, and systems
- drive to metro sites
- valid driver's license
- Saturday 8:00 AM – 4:00 PM
- Sunday 12:00 AM – 5:00 PM
- September – May schedule
- June – July schedule
- August subbing availability
Desired Qualifications
- Flexibility to sub for co-workers
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