Student Finance Officer
On-sitePasig City, Metro Manila, Philippines
Job Summary
Process student tuition payments, fee adjustments, account updates, and approved refunds accurately while maintaining complete financial records across Student Management Systems and finance platforms. Monitor accounts to issue payment reminders, negotiate formal payment plans within policy guidelines, and follow debt collection procedures including account escalations and external agency coordination. Reconcile daily data entries and resolve fee, invoice, or receipt inquiries from students, collaborating with Student Services and Finance teams to address discrepancies and participate in system testing. This role requires a Certificate IV or Diploma in finance administration, proficiency in Microsoft Office and education SMS platforms, and strong communication skills for handling delicate conversations with students regarding outstanding obligations.
Required Qualifications
- Certificate IV, Diploma qualification, or equivalent relevant background in finance administration, accounts receivable, or billing
- Demonstrated hands-on experience processing transactions, maintaining ledger entries, and managing account adjustments with zero error tolerance
- Practical understanding of debt collection procedures, overdue account escalation, and payment plan administration
- Exceptional customer service and interpersonal skills to handle delicate, respectful conversations with students regarding outstanding financial obligations
- Proficiency in Microsoft Office Suite and experience navigating Student Management Systems (SMS), Finance ERPs, or CRMs
Desired Qualifications
- Direct experience working within the Australian VET or Higher Education (HE) sectors
- Deep familiarity with Australian education funding frameworks (e.g., VET Student Loans, FEE-HELP, or state government subsidies)
- Hands-on experience using education SMS platforms (e.g., VETtrak, JobReady, Paradigm, or Canvas) alongside accounting systems
- Strong multitasking abilities to manage competing administrative priorities during peak enrollment periods
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