Student Experience Ambassador

Job Summary

Required Qualifications

• •Master's degree from an accredited institution in Higher Education Administration, Student Affairs, Education, Organizational Leadership, Psychology, Counseling, Communications, Business Administration, Public Administration, or a closely related field
• •Minimum of three (3) years of progressively responsible experience working directly with students, customers, clients, or other constituencies in higher education or a service-oriented environment
• •Demonstrated experience collecting, interpreting, and analyzing qualitative and quantitative feedback
• •Experience preparing reports, presentations, dashboards, executive summaries, or recommendations informed by data
• •Experience facilitating meetings, presentations, focus groups, listening sessions, classroom discussions, or engagement activities
• •Demonstrated ability to build positive relationships with students, faculty, staff, and leadership
• •Demonstrated ability to work independently, exercise sound judgment, and manage competing priorities across multiple locations
• •Strong written and verbal communication skills
• •Strong critical-thinking, problem-solving, organizational, and follow-through abilities
• •Ability to maintain confidentiality and exercise professionalism when handling sensitive student information or concerns
• •Proficiency with Microsoft Office, Microsoft Teams, Zoom, survey platforms, CRM systems, and other communication and reporting technologies
• •Valid California driver's license and ability to maintain an acceptable driving record
• •Must be able to perform each essential duty satisfactorily and be physically present in the office or on assigned campuses unless otherwise noted
• •Regular travel between Stanbridge University's Irvine, Alhambra, Riverside, and San Marcos campuses is an essential function of this position
• •Campus visits may occur approximately once per week at each location or as institutional priorities and student needs require
• •Must remain eligible to operate a University-owned vehicle in accordance with Stanbridge University policies
• •Employment verification will be conducted to validate work experience in accordance with accreditation standards
• •Offers of employment are contingent upon the successful completion of a background check
• •Official transcripts are required prior to hire
• •Degrees earned outside the United States must be evaluated by a recognized credential evaluation service
• •Must be legally authorized to work in the United States and maintain such authorization without sponsorship
• •The position may require occasional evening or weekend availability to engage with students whose instructional schedules fall outside standard business hours

Desired Qualifications

• •Experience working in higher education, student affairs, student services, student success, institutional effectiveness, organizational development, or customer experience
• •Experience supporting multiple campuses, locations, programs, schedules, or geographically dispersed populations
• •Experience analyzing student satisfaction surveys, engagement data, institutional assessment data, or customer experience metrics
• •Demonstrated ability to identify trends and translate feedback into practical, actionable recommendations
• •Experience presenting findings and recommendations to executive leadership
• •Experience collaborating across departments to improve institutional processes or organizational outcomes
• •Demonstrated initiative and a proactive approach to identifying student populations that may be underrepresented or insufficiently engaged
• •Experience using virtual engagement strategies to connect with evening, weekend, hybrid, online, or geographically dispersed populations
• •Strong emotional intelligence and the ability to build trust, navigate sensitive conversations, and influence without direct authority
• •A continuous improvement mindset with the ability to balance student advocacy, institutional priorities, and operational realities