Student and Client Relationship Manager
Hybrid · London, England, United Kingdom or Birmingham, England, United Kingdom
Job Summary
Commercially driven Student and Client Relationship Manager to support FI Online growth through student recruitment, lead conversion, and employer partnerships. Responsibilities include engaging prospective students by phone and in writing, developing partnerships with external bodies to increase enrolments, liaising with the AAT Distance Learning team to transition students, maintaining lead data to monitor KPIs, building strong employer relationships, providing client reports, and supporting operational and marketing collaboration. Travel to assist with business development and employer opportunities is required; role is primarily remote with regular visits to the Birmingham and London offices. Essential skills include proven lead-conversion/sales experience, client relationship management, clear communication, CRM proficiency, ability to multitask, problem-solving, and willingness to travel. Right to work in the UK.
Required Qualifications
- Previous experience in lead conversion/sales role with measurable results
- Previous experience as a client relationship manager/business development manager
- Confident communicator with the ability to build rapport and influence over the phone
- Excellent communication (both written and verbal)
- Able to multi-task and comfortable managing competing priorities in a busy environment
- Reliable, detail-oriented, and proactive in spotting and solving issues
- Self-starter who can organise their day, adapt to change and is able to manage time effectively
- Flexible and adaptable team player, with the ability to collaborate with different teams across the business
- Comfortable using CRM systems and managing lead pipelines, alongside standard IT tools (MS Office, email, etc.)
- Willingness to travel for meetings and events
- Right to work in the UK
Additional Requirements
- DBS check may be required for some roles; Rehabilitation of Offenders Act 1974 exemption
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