Student Advisor
$48,400–$60,500 year
HybridSchaumburg, Illinois, United States
Job Summary
Conduct outreach via phone, email, and text to support student persistence through clinical or professional placements. Respond to student inquiries and collaborate with Enrollment Advisors to onboard new students as required. Document all communications in CRM and other systems while tracking progress markers like registration, grades, and at-risk indicators. Confirm final enrollment numbers at close of term for verification and provide timely escalations to the Associate Director regarding university partner communications. Manage student populations to achieve retention and placement goals while utilizing multiple systems including Microsoft Dynamics CRM and university SIS.
Required Qualifications
- Bachelor's degree
- At least 1-2 years of related experience
- Experience in Student Advising, Call Center, In/Out Bound, or Customer Service
Desired Qualifications
- Experience working in higher education or similar environment
- Intermediate proficiency with Microsoft Dynamics CRM, InPlace, and assigned university partner Student Information Systems (SIS) and Learning Management Systems (LMS)
- Familiarity with assigned university partner clearance tracking systems, such as Complio, CastleBranch, etc.
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