Strategy & Program Manager, Scaled Account Management
On-siteAmsterdam, North Holland, The Netherlands
Job Summary
Design and implement automated, low-touch, and self-service solutions to support merchants serviced through pooled account management teams. Apply design thinking principles to re-imagine systems and processes, leveraging AI and automation to create scalable workflows. Shape and design global pool operating model programs, ensuring tools and processes are scaled and adopted by all account teams. Act as the voice of pooled account managers internally, ensuring their needs are addressed in the design of internal processes and programs. Lead as part of the global pool operating model leadership team, working side by side with senior commercial leaders to drive decision-making.
Required Qualifications
- 5-7 years of experience in a combination of a client-facing and business operations role such as Account Management, Sales/Business Operations, or Business Development, with a demonstrated focus on scaled or pooled customer segments
- Strong background in program or project management, with a proven ability to lead complex, cross-functional initiatives from concept to execution and adoption
- A deep understanding of design thinking principles and experience applying them to solve business problems, particularly in the context of systems and process design
- Experience designing with and implementing AI, automation, and CRM tools (e.g., Salesforce, or similar)
- Excellent analytical and data-driven decision-making skills, with the ability to translate data into actionable insights and measure the impact of your initiatives
- Exceptional communication and senior stakeholder management skills, with the ability to influence and drive decision making; collaborate effectively with a wide range of cross-functional teams
- A resilient and adaptable mindset, with the ability to thrive in a fast-paced environment, work through ambiguity, and maintain a long-term strategic perspective
- A creative and innovative thinker who is not afraid to challenge the status quo and push the envelope to find new and better ways of doing things
- This role is based out of our Amsterdam office
- We are an office-first company and value in-person collaboration; we do not offer remote-only roles
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