Strategy Development Analyst
On-site · Plano, Texas, United States
Job Summary
Strategy Development Analyst for LeadsOnline supporting customer-facing teams by delivering analytical decision support, KPI dashboards, and insights across onboarding, training, adoption, and renewal. Responsible for translating business questions into structured analyses, producing executive-ready summaries and visuals, standardizing metrics and data sources, and evolving reporting from descriptive to insight-oriented views. Collaborates with the Chief Customer Officer and stakeholders to monitor customer journey health, identify early risk signals, and enable proactive engagement. Activities include cohort analyses to drive retention, evaluation of customer-facing tools, and ensuring data quality to support decision-making while enabling scalable analytics across training, support, and customer success.
Required Qualifications
- Bachelor's degree in mathematics, economics, statistics, or another equivalent field
- 3+ years of relevant experience in consulting, analytics, finance, operations, or a related field
- Experience supporting customer-facing, services, SaaS, or scaled operations environments preferred
- Background in analytics-driven decision support rather than pure BI or tool administration
- Experience leveraging AI-enabled tools to enhance analysis reporting, accuracy, and data driven decision making and translating the information for actionable recommendations
- Strong dashboarding and reporting skills (Power BI preferred, Tableau acceptable)
- Microsoft SQL experience
- Advanced Excel proficiency
- Strong analytical problem-solving skills, including structuring ambiguous questions and synthesizing insights
- Clear written and verbal communication skills for leadership audiences
- Execution-oriented, analytical, and detail-conscious
- Ability to collaborate with senior leaders, tenured team members and subject-matter experts
- Motivated to grow and extend the role into greater strategic responsibility over time
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.