Strategic Technical Program Manager

Own end-to-end internal coordination of customer product deliverables across Product, Engineering, and Success, surfacing blockers and risk early. Collaborate with Product Managers to ensure deliverables are fully scoped, resourced, and sequenced within the roadmap. Partner with Customer Success Managers to align internal delivery timelines with customer expectations, identifying risks and dependencies to proactively problem solve. Lead and operationalize the user acceptance testing (UAT) process, coordinating customer participation, success criteria, and timelines. Collect, synthesize, and communicate post-delivery feedback to drive improvement and inform future roadmap decisions. Define and track success metrics that align delivery milestones with customer value realization. Build and manage tools and processes to track program scope, delivery status, risk, and decision history. Create and own customer-facing communications including executive reviews around program updates, status, and scope changes to ensure messaging, tone, and cadence meet enterprise expectations.