Strategic Services Consultant (Premier Success)
$77,600–$97,000 year
RemoteUnited States
Job Summary
Lead ongoing strategic consulting engagements that elevate customers' social strategy, partnering with Customer Success Managers to help enterprise brands structure, refine, and scale their social media operations. Optimize customers' social operations by evaluating workflows, aligning social media strategy directly to business objectives, and keeping customers informed of emerging industry trends and digital shifts. Strategize with executive stakeholders on collecting, analyzing, and leveraging social intelligence and cross-platform analytics to optimize brand performance and demonstrate clear ROI. Execute tailored Premier Success deliverables, including custom performance reports, executive presentation decks, social care and publishing playbooks, workflow audits, and interactive strategy workshops. Support customers in mastering complex social strategy use cases, such as influencer marketing programs, social customer care workflows, and employee advocacy initiatives. Help operationalize internal consulting services, standardizing workflows and templates to elevate the overall capability of the Professional Services team.
Required Qualifications
- 4+ years in social media strategy, professional services, or strategic SaaS consulting
- Demonstrated experience in social strategy development and execution
- Demonstrated experience developing custom consulting deliverables, executive playbooks, and strategic reporting frameworks
- Proven project management skills with the ability to manage multiple ongoing customer engagements and deliverables concurrently
Desired Qualifications
- Prior background in a social agency, enterprise brand social role, or dedicated SaaS consulting practice
- Subject matter expertise in sophisticated social strategy domains, such as influencer marketing, social customer care, or employee advocacy
- High data literacy with proven ability to turn social intelligence, listening metrics, and native platform insights into business growth opportunities
- Exceptional communication and presentation skills with experience delivering executive-level recommendations and leading interactive workshops
- Familiarity with cross-functional software lifecycle collaboration alongside Customer Success, Sales, and Product partners
- Professional fluency in Portuguese (verbal and written)
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