Strategic Services Consultant (Premier Success)
$77,600–$97,000 year
RemoteUnited States
Job Summary
Lead ongoing strategic consulting engagements that elevate enterprise customers' social strategy by partnering with Customer Success Managers to structure, refine, and scale their operations. Optimize social workflows by evaluating processes, aligning strategy to business objectives, and keeping clients informed of emerging industry trends. Strategize with executive stakeholders on collecting and leveraging social intelligence and cross-platform analytics to optimize brand performance and demonstrate clear ROI. Execute tailored Premier Success deliverables, including custom performance reports, executive presentation decks, social care playbooks, and interactive strategy workshops. Support customers in mastering complex use cases such as influencer marketing, social customer care workflows, and employee advocacy initiatives. Manage project timelines using the Professional Services technology stack to execute high-quality customer deliverables while helping operationalize internal consulting services through standardized workflows.
Required Qualifications
- 4+ years in social media strategy, professional services, or strategic SaaS consulting
- Demonstrated experience in social strategy development and execution
- Demonstrated experience developing custom consulting deliverables, executive playbooks, and strategic reporting frameworks
- Proven project management skills with the ability to manage multiple ongoing customer engagements and deliverables concurrently
Desired Qualifications
- Prior background in a social agency, enterprise brand social role, or dedicated SaaS consulting practice
- Subject matter expertise in sophisticated social strategy domains, such as influencer marketing, social customer care, or employee advocacy
- High data literacy with proven ability to turn social intelligence, listening metrics, and native platform insights into business growth opportunities
- Exceptional communication and presentation skills with experience delivering executive-level recommendations and leading interactive workshops
- Familiarity with cross-functional software lifecycle collaboration alongside Customer Success, Sales, and Product partners
- Professional fluency in Portuguese (verbal and written)
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