Strategic Service Technology Manager
On-site · Madison, Wisconsin, United States or Kennesaw, Georgia, United States
Job Summary
Strategic Service Technology Manager overseeing TES service technology roadmap and module scope, ensuring compliance, liability, and superior client experience. Acts as the COE for TES service offering and technology, evaluating and guiding the vision and roadmap for TES technology and service offerings; manages 1–4 service or technology offerings within HR, Payroll, Time or Benefits; collaborates with Service Operations, COEs, and Marketing to develop Go-To-Market plans; coordinates prioritization of features, enhancements, and regulatory requirements; monitors regulatory changes with the TES Compliance COE; develops training and communication plans; maintains relationships with vendors and stakeholders; supports testing, test automation, and quality benchmarks for new product releases; stays current with advances in related technologies and regulations to support Sarbanes-Oxley compliance and quality assurance; strong leadership, analytical, and written-communication skills with a focus on customer service and continuous improvement.
Required Qualifications
- Bachelor’s Degree in related field is required
- Three or more years of service technology management experience is required
- Two or more years of experience working with Human Capital Management solutions is preferred
- Sound knowledge of federal, state and local employment regulations
- Comprehensive knowledge of system inputs and outputs
- One year demonstrated project management skills in a multi-tasking environment; ability to learn and apply new concepts quickly
- Understanding of the Human Capital Management business application, system design, development, technology lingo and testing methodology
- Proven analytical and statistical skills and ability to use skills to establish baseline metrics for improvement measurement
- Leadership and organizational skills
- Proficient in technical writing skills and ability to adapt content and delivery based upon audience
- Conceptual knowledge of third-party application integration
- Proven customer service and change management skills
- Ability to effectively influence, lead and motivate teammates toward accomplishment of common goals
- Two years of proven HR/Payroll industry knowledge and experience in researching emerging trends
- Innovative and capable self-starter able to work independently and drive strategic continuous improvement
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