Strategic Projects Manager
On-siteScottsdale, Arizona, United States
Job Summary
Manage support phone lines and inbox inquiries from partners, end users, and internal teams, ensuring accurate tracking and rapid resolution of technical issues regarding portal access. Resolve user technical problems effectively while maintaining accurate account data and supporting annual video capture project planning and postproduction. Respond to technology requests such as report generation, user imports, password recovery, and troubleshooting for certification modules. Update virtual training and registration platforms including G-Guites and Cvent, and support event registration development, launch, and onsite monitoring. Compile event materials and schedules, while updating trackers and project plans for active initiatives and assigned duties.
Required Qualifications
- Bachelor's degree
- Technology training and/or certifications aligned to this position
- Demonstrated excellent communication and customer service skills, including written, oral, and visual communication of information and data sets
- Exhibit NIET's core values
- Detail-oriented and outcomes-driven
- Strong internet and electronic skills
- Strong command of PC, Microsoft Office Suite (e.g. Excel, PowerPoint, Word, Outlook), and Google Suites (including Google Analytics)
- Willingness and ability to work as part of a small team
- Willingness and ability to learn new software programs
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