Strategic Program Manager
$105,000–$150,000 year
RemoteCalifornia, United States or Arizona, United States
Job Summary
Act as the primary customer advocate, building strong relationships to deliver high-quality customer experiences that drive long-term loyalty. Collaborate cross-functionally with pre- & post-sale teams to ensure on-time delivery while proactively managing risks and changes throughout the program lifecycle. Leverage technical expertise in engineering and manufacturing to identify risks early, develop mitigation plans, and manage changes to keep projects on track. Serve as the Subject Matter Expert for the program, providing insights to internal teams and customers to ensure alignment. Monitor and report program milestones, making necessary adjustments to timelines and deliverables to meet expectations. Facilitate regular status meetings to communicate requirements, timelines, and quality standards, proactively resolving blockers. Identify opportunities for process improvements and collaborate with cross-functional teams to enhance operational efficiency. Maintain and contribute to the Quality Management System (QMS).
Required Qualifications
- Bachelor's degree in Mechanical, Manufacturing, or Industrial Engineering
- 5+ years of experience managing projects/ programs in fast-paced engineering or manufacturing environments
- Hands-on experience with New Product Development (NPD), New Product Introduction (NPI), and high-volume manufacturing facilities
- Expertise in one or more manufacturing processes, such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly
- Customer-Facing Experience to lead complex, consultative technical sales engagements, leveraging operational expertise to drive success
- Strong program management, risk management, and time management skills, with the ability to prioritize and meet deadlines within a structured framework
- Proficiency in standard program management tools and software used for tracking, communication, and reporting across distributed teams
- Self-starter, with strong business acumen and a customer-first mindset, capable of solving problems and building deep, meaningful relationships with customers and internal stakeholders
- Demonstrates a focus on process optimization, service enhancement, and driving customer success
- Passionate about learning, building solutions, and tackling challenges
- Outstanding verbal and written communication skills, with experience working across multi-cultural, cross-functional teams
- All employees are expected to maintain and contribute to the QMS
Desired Qualifications
- Bring diverse perspectives and experience to our culture and company
- Excel at being part of a strong, empathetic team
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth
- Have an 'always learning' mindset that celebrates learning, not just wins
- Help us continue to build a world-class organization that values the contributions of all of our teammates
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