Strategic Partner Manager II
$71,440–$120,000 year
RemoteNew York City, New York, United States
Job Summary
Own and grow strategic partnerships with a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction. Lead advanced merchant strategy by conducting high-impact business reviews focused on larger-scale growth strategies, profitability, and long-term success. Operate autonomously to proactively adjust account plans and growth strategies as merchant needs, performance, and market conditions evolve. Identify and mitigate risk by anticipating detractors, addressing challenges early, and implementing solutions to protect merchant health and performance. Drive expansion and optimization by recommending and selling DoorDash products that support merchant growth, efficiency, and brand perception. Influence cross-functionally by partnering with Product, Operations, Sales, and other teams to drive action and outcomes without relying on manager escalation. Represent the merchant internally by surfacing meaningful insights each quarter to inform product improvements, GTM strategy, and internal initiatives. Elevate the team by sharing best practices, providing feedback on decks and negotiation strategy, and supporting the development of Partner Managers.
Required Qualifications
- 4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy
- Proven track record of driving measurable growth and retention across the majority of a book of business
- Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations
- Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics
- Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma
- Strong knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces
- Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations
- Collaborative mindset with experience serving as a trusted partner and informal mentor within a team
- We expect this role to be flexible, with time split between traveling to merchants and additional flexibility to work remotely from home or a DoorDash office
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