Strategic Engagement Director
On-siteAtlanta, Georgia, United States
Atlanta, Georgia, United StatesOn-siteFull TimeSenior LevelHealthcare TechnologyMedium
Full TimeSenior LevelMediumHealthcare Technology
Job Summary
Lead engagement across strategic accounts to deliver measurable value, align Florence's roadmap with client needs, and manage end-to-end strategic programs within clinical research and SaaS healthcare environments. Serve as primary engagement lead, drive stakeholder discovery, collaborate across product, services, and customer success teams to tailor scalable solutions, and mentor teams to support Executive governance, QBRs, and strategic workshops.
Required Qualifications
- 5–8 years of experience in program management, customer engagement, or consulting within a SaaS, healthcare, or clinical research environment
- Proven ability to navigate complex enterprise programs, evaluate client requirements, and design scalable implementation plans
- Demonstrated success building relationships with sponsors, CROs, and research sites, including familiarity with operational workflows and regulatory frameworks
- Strong consulting skills with the ability to translate business needs into technology-enabled solutions
- Proficiency with tools such as Salesforce, Gainsight, Asana, Smartsheet, and reporting platforms
- Excellent communication and presentation skills with the ability to influence both clients and internal teams
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