Strategic Customer Success Manager
$160,000–$190,000 year
RemoteUnited States or India
Job Summary
Own relationships for strategic accounts across bank, credit union, and fintech customers by developing an in-depth understanding of the fraud domain and SentiLink's products. Handle onboarding activities including dashboard training, account setup, and setting initial usage recommendations. Meet with clients regularly to share performance data, discuss product updates, and explore new offerings while taking a consultative approach to address partner challenges. Establish business goals and achievement plans for each client. Collaborate with cross-functional teams including Sales, Data Science, and Engineering to maintain a customer-centric culture. Partner with Sales during pre- and post-sales cycles. Travel up to 15% of the time to visit clients and attend industry conferences.
Required Qualifications
- 7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager in the Fraud and/or Identity space
- Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Data Science, Product, Fraud Intelligence and Engineering
- Partner with Sales during pre and post sales
- Self-motivated, detail-oriented, with a big appetite for making our partners successful
- Willingness to travel up to 15% of the time to visit clients and for industry relevant conferences
- Candidates must be legally authorized to work in the United States and must live in the United States
Desired Qualifications
- Experience with Salesforce and Salesloft, a plus
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