Strategic Account Manager
RemoteUnited States
Job Summary
Build and deepen trusted relationships with strategic customer accounts and senior CXO-level stakeholders. Own revenue targets by driving account growth through renewals, upsell, and expansion opportunities while acting as the internal voice of the customer to influence product and delivery priorities. Partner closely with implementation, product, and leadership teams to translate business problems into scalable solutions, spending time at customer sites to strengthen relationships and ensure successful execution. Manage complex enterprise organizations with multiple decision-makers and lead account planning, stakeholder mapping, and executive business reviews. Requires 8–12+ years of experience in strategic account management or enterprise sales, with a willingness to travel frequently for onsite engagements.
Required Qualifications
- 8–12+ years of experience in strategic account management, client partnership, consulting, implementation, enterprise sales, or account growth roles
- Prior experience managing or growing large enterprise customer accounts
- Demonstrated experience owning revenue, quota, renewals, upsell, cross-sell, farming, or account expansion
- Ability to understand business problems, build trust, and convert customer needs into commercial opportunities
- Ability to manage senior stakeholders and hold CXO-level conversations
- Strong communication skills, executive presence, and structured problem-solving ability
- Comfortable working in a fast-paced, high-ownership environment
- Strong collaboration skills across product, implementation, delivery, and leadership teams
- Willingness to travel frequently for customer meetings and onsite engagements, where required
- You must be authorized to work in the United States without sponsorship
Desired Qualifications
- Experience working with global enterprise customers in healthcare, logistics, supply chain, financial services, insurance, pharma, analytics, or BPM-led environments
- Background in consulting, analytics, IT services, BPM, SaaS implementation, or enterprise transformation
- Experience growing accounts from initial implementation to multi-team or multi-business-unit expansion
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