Strategic Account Manager
$145,500–$194,000 year
On-siteSan Francisco, California, United States
Job Summary
Orchestrate VIP and enterprise relationships as the single point of contact, centralizing workstreams across sales, deployment, contracts, and finance to ensure seamless coordination. Maintain rigorous response SLAs, schedule on-site visits, and escalate decisions to the founder only when necessary. Manage the CRM as the system of record for stakeholder maps, commitments, and timelines while proactively surfacing delivery risks to prevent them from becoming fires. Drive account expansion by partnering with internal teams to introduce additional sites, lines, and use cases. Leverage AI agent tooling to automate low-level coordination, freeing focus for high-judgment tasks and human engagement.
Required Qualifications
- 5+ years in strategic account management, sales, customer success, technical program / project management, or BD / partnerships at a robotics, deep-tech, enterprise hardware, or enterprise AI vendor
- Track record owning a complex, high-stakes enterprise relationship end-to-end, coordinating across internal functions (engineering, product, legal, finance) and multiple customer stakeholders with high empathy and customer-obsession
- Exceptional organization and written communication: you keep many threads straight, write clearly, and have sharp instincts for what to escalate versus absorb
- High judgment on prioritization and escalation, comfort supporting founders and executives in VIP relationships
- Comfort using AI tooling as a force multiplier on your own workflows: you are an active, curious user of AI agents; you do not need to write code but you need to be great at running experiments, thinking in systems, partnering with AI Engineers, and wrangling AI slop
Desired Qualifications
- Domain expertise and good network in one or more manufacturing verticals: automotive, aerospace, electronics, semiconductors, or medical devices
- Experience operating inside or alongside industrial environments (e.g., manufacturing plants) and their operating cadence
- Familiarity with systems-integrator relationships and multi-stakeholder enterprise accounts
- Strong CRM-automation and ops-tooling fluency; you instinctively build the workflows and AI agents that keep a relationship from going stale
- Comfortable either anchoring a single marquee account or managing a portfolio of relationships, and context-shifting between different customers in a single day
- Japanese or Korean language fluency, or comfort bridging US and Asia business cultures and time zones (a plus for our global accounts)
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