Strategic Account Manager
On-siteMelbourne, Victoria, Australia
Job Summary
Drive long-term retention and commercial growth for a curated portfolio of 15-25 high-value SMB and mid-market accounts by establishing deep, multi-stakeholder relationships at the executive level. Develop joint success plans that tie platform value to client financial objectives, lead structured business reviews to demonstrate ROI, and own renewal risk through accurate forecasting and cross-functional mitigation. Influence portfolio expansion via upsell and cross-sell initiatives while managing complex commercial negotiations to maximize net revenue retention. Partner internally to resolve systemic issues and design account management playbooks that uplift team capabilities. Maintain high-integrity commercial records and pipeline metrics to inform executive decisions.
Required Qualifications
- Executive presence with the ability to influence and persuade senior leadership and C-suite stakeholders
- Advanced commercial acumen with a proven ability to model return on investment and tie software capabilities to business outcomes
- Strong negotiation and contract management skills to navigate multi-stakeholder commercial environments
- Exceptional cross-functional orchestration capabilities to align internal resources around client needs
- Data-driven analysis skills to evaluate portfolio health metrics and identify expansion opportunities
- Complete knowledge and full understanding of strategic account management and customer success methodologies within a SaaS framework
- Deep understanding of operational workflows, efficiency gaps, and technology integration in growing small and mid-sized businesses
- Experience managing high-value SMB or mid-market customers specifically, rather than classic large enterprise, government, or Fortune 500 accounts
- Understanding of net revenue retention strategies and proactive risk-mitigation frameworks
Desired Qualifications
- While experience in the above areas will be highly considered, it's important to note it will be secondary to the person with the right determination, attitude and compatibility
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