Strategic Account Manager, Retail
$100,800–$132,300 year
On-siteRichardson, Texas, United States
Job Summary
Manage and grow business relationships with national and regional channel partners to drive profitable growth, customer retention, and business performance. Develop joint business plans, including KPIs and quarterly reviews, while collaborating on marketing initiatives, go-to-market strategies, and product positioning. Lead cross-functional coordination with Marketing, Product, Supply Chain, and Finance to resolve issues and influence stakeholders across matrixed organizations. Monitor market trends, maintain forecast accuracy, and translate analytics into actionable insights for executive recommendations. Serve as a trusted advisor to strategic accounts, supporting field sales training and contract negotiations. This role requires up to 50% travel throughout the United States and Canada.
Required Qualifications
- Bachelor's degree
- Minimum of 1 year experience
- Up to 50% travel throughout the United States and Canada
- Exceptional relationship-building skills
- Communication skills
- Negotiation skills
- Persuasion skills
- Time-management skills
- Ability to influence and lead within matrixed organizations without direct authority
- Strategic thinking
- Business acumen
- Ability to identify opportunities
- Ability to develop innovative solutions
- Ability to communicate compelling value propositions
- Ability to manage executive-level customer relationships
- Ability to facilitate alignment among multiple stakeholders
- Analytical skills
- Experience using data and metrics to evaluate account performance
- Experience forecasting results
- Experience identifying risks
- Experience driving strategic decisions
- Knowledge of customer service principles
- Needs assessment skills
- Quality standards knowledge
- Customer satisfaction measurement skills
- Excellent written communication skills
- Excellent verbal communication skills
- Ability to deliver impactful business reviews
- Ability to deliver presentations
- Substantial industry knowledge
- Product knowledge
- Awareness of market trends
- Awareness of regulatory developments
- Proficiency with Microsoft 365 applications
- Proficiency with Customer Relationship Management (CRM) systems
Desired Qualifications
- 3–5 years of experience in account management
- 3–5 years of experience in key account sales
- 3–5 years of experience in channel partner management
- Experience in HVACR industry
- Experience in manufacturing industry
- Experience in durable goods industry
- Experience in closely related industries
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.