Strategic Account Manager, Retail
$100,800–$132,300 year
On-siteRichardson, Texas, United States
Job Summary
Manage and grow business relationships with national and regional channel partners by developing joint business plans, executing initiative roadmaps, and conducting quarterly reviews to drive growth, retention, and margin performance. Collaborate on marketing initiatives, go-to-market strategies, and product positioning while leading cross-functional coordination across internal teams to deliver on customer commitments and resolve issues proactively. Serve as a trusted advisor to strategic accounts, influencing stakeholders to align priorities and identify new business opportunities through strategic account-based selling approaches. Maintain forecast accuracy, pipeline management, and performance reporting to translate data into actionable insights for executive-level recommendations. This position requires up to 50% travel throughout the United States and Canada.
Required Qualifications
- Bachelor's degree
- Minimum of 1 year experience
- up to 50% travel throughout the United States and Canada
Desired Qualifications
- 3–5 years of experience in account management, key account sales, channel partner management, or a related field
- Experience within HVACR, manufacturing, durable goods, or closely related industries
- Exceptional relationship-building, communication, negotiation, persuasion, and time-management skills
- Demonstrated success influencing and leading within matrixed organizations without direct authority
- Strong strategic thinking and business acumen, with the ability to identify opportunities, develop innovative solutions, and communicate compelling value propositions
- Proven ability to manage executive-level customer relationships and facilitate alignment among multiple stakeholders
- Strong analytical skills with experience using data and metrics to evaluate account performance, forecast results, identify risks, and drive strategic decisions
- Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction measurement
- Excellent written and verbal communication skills, including the ability to deliver impactful business reviews and presentations
- Substantial industry and product knowledge, including awareness of market trends and regulatory developments
- Proficiency with Microsoft 365 applications and Customer Relationship Management (CRM) systems
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