Strategic Account Manager, Residential
Remote · United States
Job Summary
Strategic Account Manager for Residential portfolio focused on retaining and expanding relationships with MRI Software’s strategic customers. Partners cross-functionally with Sales Engineers, Professional Services, Customer Success, Support, and Product teams to align customer priorities with MRI’s capabilities and long-term growth strategy. Travel as needed to support strategic customer meetings and business reviews. Emphasis on consultative, value-based account management and delivering measurable value from MRI’s solutions. Open to remote work in the United States; benefits include flexible time off, parental leave, tuition reimbursement, and preeminent employee experience.
Required Qualifications
- 5+ years of experience in strategic account management, enterprise sales, customer success, or relationship management within business products or services
- Bachelor’s degree in business, marketing, or related discipline; or equivalent training and experience in business, sales, or account management
- Software, SaaS, or real estate industry experience preferred
- Demonstrated track record of retaining and growing strategic customer relationships, identifying expansion opportunities, and meeting or exceeding account growth targets
- Proven ability to build trusted advisor relationships with senior stakeholders and executive sponsors
- Strong verbal and written communication skills with the ability to develop account plans, deliver executive-level presentations, and clearly articulate business value
- Demonstrated understanding of CRM systems, account planning tools, business applications, and the technology ecosystem used to support customer engagement and growth
- Must be open to travel as needed to support strategic customer meetings, executive business reviews, industry events, and account planning activities
- Ability to participate in onboarding, product training, and ongoing sales enablement programs upon hire is required
- Personal credit card, or functional equivalent, is required for business expenses, which shall be reimbursed pursuant to company policy
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