Strategic Account Manager
$80,000–$80,000 year
On-siteColumbus, Ohio, United States
Job Summary
Hold P&L responsibility for a high-value client portfolio, driving growth through strategic upsell, cross-sell, contract expansion, and renewal. Run commercial negotiations and contract reviews with clients to secure terms that protect margin, while maintaining a clear view of commercial opportunities to prioritize revenue impact. Develop long-term account strategies for key clients and run strategic business reviews covering market trends and mutual opportunities. Cultivate strong, multi-level stakeholder relationships to spot early risk indicators and keep churn low, using data analysis and WMS insights to benchmark performance and present actionable growth plans. Manage escalated issues with authority and translate portfolio insight into structured feedback that shapes the product and service roadmap.
Required Qualifications
- Previous experience in Strategic Account Management, Customer Success or a similar, commercially led client partnership role
- A track record of growing revenue within an existing client base through strategic upsell, renewal and contract expansion
- Strong commercial and financial acumen - comfortable reading a client P&L, building a business case, and leading multi-stakeholder negotiations
- Experience managing complex contracts and commercial agreements, including renegotiations and renewals
- An exceptional communicator, able to build trust and influence at C-suite and senior management level
- Strong analytical capability
- The ability to work independently, juggle competing priorities across a high-value portfolio
Desired Qualifications
- Ideally, experience in the eCommerce Fulfilment, Logistics or Distribution industries
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