Strategic Account Manager (IT & MSP)
$90,000–$120,000 year
RemoteMaryland, United States or Ohio, United States
Job Summary
Own a portfolio of VTG's top strategic accounts by executing retention and expansion strategies focused on wallet share and recurring revenue growth. Conduct stakeholder mapping, whitespace analysis, and quarterly execution planning to identify new service lines and convert existing spend. Lead end-to-end renewal motions, protect against churn, and drive mutual success plans with C-suite stakeholders through solo executive QBRs. Orchestrate cross-functional delivery teams to ensure service excellence supports account growth while maintaining strict CRM discipline for forecasting and pipeline coverage.
Required Qualifications
- 5+ years in strategic account management, key account, or customer growth roles (IT services, MSP, telecom, SaaS, or adjacent)
- A demonstrated track record of expanding wallet share and cross-selling/upselling within existing accounts — not just renewing them
- Proven ability to build and execute account strategy tied directly to growth targets: whitespace mapping, stakeholder mapping, execution cadence
- Strong executive presence — skilled at building C-suite relationships and running executive QBRs
- Experience orchestrating cross-functional resources (delivery, operations, finance, product) so service delivery supports account growth
- Fluency in CRM discipline, account planning, and forecasting
- The ability to translate technical and delivery outcomes into business value for non-technical executive audiences
- Travel: 30% Major Hubs
Desired Qualifications
- Experience growing recurring-revenue relationships and using service-delivery KPIs (SLA, CSAT, ticket health) as a growth lever
- Familiarity with managed services, network, security, structured cabling, endpoint lifecycle, and field services offerings
- Experience in verticals VTG serves, such as K–12 education (including E-Rate familiarity) — a plus, not a requirement
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