Strategic Account Manager
On-siteMumbai, Maharashtra, India
Job Summary
Own the net transaction-revenue growth target for your assigned portfolio by building and executing a written account growth plan. Drive product adoption and live transaction volumes across issuing, acquiring, agency/BC banking, and BBPS/Bharat Connect stacks while identifying accounts operating at their minimum-guarantee floor to convert them into overage revenue. Partner with Solutions/Technical Account Managers and engineering to monitor transaction success rates, diagnose technical decline, and recover lost revenue. Run structured Quarterly Business Reviews with client CXO stakeholders to own renewals and MG re-negotiations. Serve as the senior commercial point of contact for your accounts, interlocking with product and engineering on roadmap needs and revenue-recovery fixes. Feed market and competitive intelligence back into product and pricing.
Required Qualifications
- 5–9 years in payments, fintech, or BFSI, managing enterprise/strategic accounts with a clear revenue-expansion (not purely relationship or support) mandate
- Working knowledge of the transaction lifecycle: settlement, reconciliation, decline/response codes, NPCI and card-scheme rails and mandates
- Comfortable holding data- and API-level conversations with client product and technology teams — you don't need to code, but you must understand how the products work
- Consultative selling ability and credibility with senior (CXO-level) client stakeholders
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