Strategic Account Manager
$70,000–$85,000 year
On-siteAtlanta, Georgia, United States
Job Summary
Own the overall performance and outcomes of a portfolio of strategic client locations, serving as the primary day-to-day contact for proactive communication and issue resolution. Maintain a regular onsite presence across your portfolio to build relationships, assess performance, and support teams, while leading the planning and execution of Client Business Reviews. Analyze operational, financial, and usage data to identify trends and growth opportunities, translating insights into actionable recommendations for upsell and expansion. Collaborate cross-functionally with Sales, Restaurant Partnerships, Market Operations, and Finance to deliver a cohesive client experience, providing guidance to onsite resources and driving continuous improvement. Monitor account-level financial health, including budget alignment and receivables, to escalate risks as needed. This field-forward leadership role requires approximately 35% regional travel and involves partnering closely with onsite teams to ensure consistent, high-quality execution.
Required Qualifications
- 4–6 years of experience in strategic account management, client operations, or multi-location support
- Must be authorized to work in the United States on a full-time basis
- Must be comfortable working in the field, spending time onsite with clients and teams
- Must be comfortable in Excel and internal systems
Desired Qualifications
- ideally in a service, hospitality, or tech-enabled environment
- Must be able to travel regionally approximately 35%
- Must be able to maintain a regular onsite presence with their clients and teams
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