Strategic Account Manager
$70,000–$85,000 year
On-siteNashville, Tennessee, United States
Job Summary
Own the overall performance and outcomes of a portfolio of strategic client locations, partnering with onsite teams on execution. Serve as the primary day-to-day client contact, ensuring proactive communication, issue resolution, and high satisfaction. Maintain a regular onsite presence across your portfolio, using time in the field to build relationships, assess performance, and support teams. Lead the planning and execution of Client Business Reviews, aligning internal teams and client stakeholders around performance, insights, and forward-looking strategy. Analyze operational, financial, and usage data to identify trends, risks, and growth opportunities; translate insights into clear, actionable recommendations. Identify and support upsell and expansion opportunities within existing client portfolios, working closely with Sales and Operations. Collaborate cross-functionally with Sales, Restaurant Partnerships, Market Operations, and Finance to deliver a cohesive client experience. Provide guidance and oversight to any dedicated onsite or program support resources aligned to your portfolio, ensuring clarity of roles and consistent standards. Drive continuous improvement by identifying process gaps and opportunities to scale effectively. Monitor account-level financial health (e.g., budget alignment, performance vs. plan, receivables) and escalate risks or opportunities as needed. Regional travel of approximately 35% is expected to support portfolio locations, client relationships, and team development.
Required Qualifications
- 4–6 years of experience in strategic account management, client operations, or multi-location support
- Must be authorized to work in the United States on a full-time basis
- Must be comfortable working in the field, spending time onsite with clients and teams and traveling regionally as needed
- Must be highly data-driven and use metrics, dashboards, and reporting to guide decisions and client conversations
- Must be organized and confident managing complexity across multiple locations, stakeholders, and priorities
- Must have led or influenced teams before and know how to guide others through clear expectations and accountability
- Must be a strong communicator who can contribute confidently to executive-facing conversations and guide teams through change
- Must collaborate naturally across functions and know how to move work forward through influence
- Must be comfortable in Excel and internal systems and use data to drive clarity and improvement
- Must be available for regional travel of approximately 35%
Desired Qualifications
- Ideally in a service, hospitality, or tech-enabled environment
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