Strategic Account Manager - Customer Success
RemotePortugal
Job Summary
Own the strategic relationship for dedicated accounts by serving as the primary point of contact for key client stakeholders and driving value realization plans. Partner with Strategic Account Leads to align executive stakeholders, resolve complex issues, and develop joint success plans that ensure contracted value and reliable program delivery. Collaborate with internal teams to monitor solution performance against KPIs and SLAs, preparing QBR frameworks and performance dashboards to track measurable outcomes like fraud reduction and operational efficiency. Lead governance forums, manage project timelines and risks, and act as an escalation point to unblock delivery issues while synthesizing customer feedback to influence product roadmaps.
Required Qualifications
- Bachelor's degree in Technology, Business, or a related field
- 5–7 years of experience in customer-facing roles (e.g., consulting, customer success, account management) that include issue resolution, relationship management, and stakeholder management
- Strong understanding of the fraud prevention space (preferably for Banks or Acquirers)
- Experience owning relationships with enterprise accounts, ideally in the financial services sector, with a proven ability to support senior leads on large strategic accounts
- Ability to analyze data and provide actionable insights
- Results-driven with a focus on customer satisfaction and a customer-centric mindset
- Exceptional communication, presentation, and interpersonal skills
- Ability to convey technical concepts to both technical and non-technical audiences
- Strong organizational skills – can prioritize tasks, multi-task, and demonstrate adaptability
- Project Management skills, alongside a collaborative mindset to work effectively autonomously and across teams
- Verbal and written fluency in English
Desired Qualifications
- Strong understanding of the fraud prevention space (preferably for Banks or Acquirers)
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