Strategic Account Lead
$72,000–$77,000 year
On-siteConcord, Ontario, Canada
Job Summary
Own the end-to-end management of key strategic customer accounts, serving as the primary point of contact between the customer and the organization. Coordinate production planning, inventory levels, and order execution while leading cross-functional teams across Sales, Operations, Manufacturing, Supply Chain, Engineering, Quality, and Finance. Proactively identify risks, resolve execution issues, and ensure all customer commitments and delivery dates are met. Track program performance, monitor open issues, and drive accountability for account metrics including delivery status and inventory positions. Maintain accurate forecasts and program documentation while facilitating regular business reviews and issue-resolution discussions.
Required Qualifications
- Excellent organizational, analytical, and problem-solving abilities
- Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field
- 5+ years of experience in account management, program management, operations, supply chain, manufacturing, or a related environment
- Experience managing large or strategic customer accounts
- Strong understanding of production planning, inventory management, supply chain, and order fulfillment
- Proven ability to manage multiple programs, priorities, and deadlines simultaneously
- Strong customer-facing and communication skills
- Ability to work effectively across multiple functional teams
- Strong ownership mentality with the ability to proactively identify and resolve issues
Desired Qualifications
- Experience working in a manufacturing or technically complex environment
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