Strategic Account Director (Enterprise SaaS)
$150,000–$200,000 year
On-site · New York City, New York, United States or Calabasas, California, United States
Job Summary
Strategic Account Director for enterprise SaaS: own and grow a portfolio of enterprise accounts, drive expansions and renewals, and maximize long-term customer value. Serve as the strategic owner and quarterback of accounts by aligning sales, services, product, and leadership resources to deliver outcomes. Responsible for upsell/cross-sell opportunities, building strategic account plans, expanding adoption within existing customers, and leading executive-level engagement, including QBRs and the Partner Summit. Travel to customer offices and live events is expected; role requires coordinating across revenue, services, product, and leadership teams to ensure renewal and growth objectives are met.
Required Qualifications
- BA/BS degree required
- 10+ years of professional work experience in a collaborative, data-driven environment
- Proven experience in Customer Success, Account Management, or Enterprise Sales within B2B SaaS or services
- Strong commercial mindset with comfort owning renewals and expansion revenue
- Confident executive communicator with experience engaging senior decision-makers
- Highly organized, proactive operator who can manage multiple stakeholders and priorities
- Willing and excited to travel and engage customers in live event environments
- Experience in ticketing, sports, events, hospitality, sponsorships, or enterprise services
- Background supporting complex, multi-stakeholder enterprise accounts
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