Store Team Leader - West Indianapolis
On-siteIndianapolis, Indiana, United States
Job Summary
Execute store operational goals by providing coaching and training to hourly employees, managing recruitment interviews, and suggesting efficiency improvements. Represent the organization's mission to internal and external customers while acting as a steward of resources, time, and money. Track daily sales, production goals, and donations to ensure compliance with company policies and business planning priorities. This role involves direct supervision of staff across multiple West Indianapolis locations, requiring judgment in customer interactions and operational issue resolution. Full-time employees receive comprehensive benefits including health plans, tuition reimbursement, and generous PTO.
Required Qualifications
- Supervisory Expertise - Oversees the work of others, either directly or indirectly, in a service-related industry (e.g., retail, hospitality, food, etc.)
- Coaching - Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
- Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs
- Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers
- Technical Knowledge – Has familiarity with computers and relevant software including basic computer and Internet navigation skills
- Results-Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets
- Critical Thinking - Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values
- Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds. Can manage frequent exposure to moderate noise and temperature variations
Desired Qualifications
- Industry Expertise - Has worked in a warehouse environment and is knowledgeable of the organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry involved
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