Store Team Lead – Westchase
$43,680,000–$43,680,000 year
On-siteFlorida, United States
Job Summary
Oversee daily store operations by delivering a Personal Chef shopping experience to all customers and ensuring team members possess the knowledge to provide best-in-class service. Conduct on-the-job training for new joiners, manage product knowledge programs, and collaborate with the Store Manager to evaluate employee performance and identify training needs. Monitor sales KPIs, inventory levels, and marketing campaign updates while handling customer complaints and assisting with operational tasks such as orders and money handling. Work a flexible schedule including early mornings, evenings, weekends, and holidays, with the ability to cover Store Manager activities during their absence.
Required Qualifications
- 2+ years of customer service experience in retail, hospitality, or restaurant
- Minimum 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment
- Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs
- The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays
- Physically able to exert up to 50 pounds of force
- Occasional exposure to extreme temperatures – walk-in freezers
- Stand/walk for up to 8-10 hours
- Frequent movement within the store to access various departments, areas, and products
Desired Qualifications
- High school diploma or equivalent preferred not required
- Enjoy interacting and engaging with customers and team members
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
- Work with integrity as part of a team towards a shared vision while respecting the opinions of others
- Takes initiative and is able to collaborate with the SSL on the implementation of new ideas
- Systems capabilities: SAP
- Order Management Systems
- Microsoft Office
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