Store Parts Professional
On-siteOmaha, Nebraska, United States
Job Summary
Greet customers, look up parts applications in catalogs or the POS system, and process orders with high accuracy and courtesy. Assist clients on technical needs, resolve issues, and provide advice on products, warranties, and sales programs. Maintain customer satisfaction by securing the right parts and demonstrating professional conduct. Process salespersons' stock orders, report inventory variances, and ensure store displays remain neat. Operate the TAMS point-of-sale system, handle cash and card transactions, and perform asset security controls. Work retail hours as assigned, standing and walking for full shifts while lifting up to 60 pounds.
Required Qualifications
- High School Diploma, or equivalent
- ASE Parts Specialist (automotive) certified
- Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service
- Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly
- Demonstrate excellent communication and organizational skills
- Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure
- Have a working knowledge of the part of the city the store services and be able to operate a vehicle equipped with a manual transmission
- Able to work retail hours at any store location as assigned by management
Desired Qualifications
- Capable of operating TAMS point-of-sale system and cataloging
- Able to use the adding machine and process cash, check, and credit card transactions
- Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing
- Able to work on feet (stand and walk) for an entire assigned work shift
- Capable of lifting and moving parts and boxes of up to 60 pounds
- Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary
- Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.
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