Store Parts Professional
On-siteNew Orleans, Louisiana, United States
Job Summary
Greet customers and provide prompt, courteous service over the telephone, in the store, or at the dealer's shop. Look up parts applications in catalogs or POS systems, then process orders with high accuracy and efficiency. Advise clients on meeting their needs while resolving technical questions and problems. Maintain customer satisfaction by securing the right parts and addressing issues. Execute sales support functions including processing stock orders, reporting inventory variances, and ensuring store displays remain neat. Operate POS systems, apply asset security controls, and understand store pricing methods. Perform all other associated tasks as assigned by management.
Required Qualifications
- High School Diploma, or equivalent
- ASE Parts Specialist (automotive) certified
- Able to work retail hours at any store location as assigned by management
- Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service
- Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly
- Demonstrate excellent communication and organizational skills
- Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure
- Able to operate a vehicle equipped with a manual transmission
- Have a working knowledge of the part of the city the store services
Desired Qualifications
- Capable of operating TAMS point-of-sale system and cataloging
- Able to use the adding machine and process cash, check, and credit card transactions
- Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing
- Able to work on feet (stand and walk) for an entire assigned work shift
- Capable of lifting and moving parts and boxes of up to 60 pounds
- Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary
- Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.
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