Store Parts Professional
On-siteFort Wayne, Indiana, United States
Job Summary
Greet customers, demonstrate product knowledge, and quickly understand their needs while looking up parts applications in catalogs or the POS system. Process orders with high accuracy and efficiency, advising clients on technical solutions and resolving issues to maintain satisfaction. Maintain customer relations by securing the right parts and managing stock orders, reporting overages, and ensuring store displays remain neat. Apply asset security controls, learn POS systems, and perform all associated tasks assigned by management. Requires ASE Parts Specialist certification, functional literacy in part numbers, and ability to work retail hours.
Required Qualifications
- High School Diploma, or equivalent
- ASE Parts Specialist (automotive) certified
- Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service
- Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly
- Demonstrate excellent communication and organizational skills
- Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure
- Have a working knowledge of the part of the city the store services and be able to operate a vehicle equipped with a manual transmission
- Able to work retail hours at any store location as assigned by management
Desired Qualifications
- Capable of operating TAMS point-of-sale system and cataloging
- Able to use the adding machine and process cash, check, and credit card transactions
- Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing
- Able to work on feet (stand and walk) for an entire assigned work shift
- Capable of lifting and moving parts and boxes of up to 60 pounds
- Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary
- Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.
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