Store Operations Manager (GM)
$150,000–$200,000 year
On-siteTulsa, Oklahoma, United States
Job Summary
Hire, coach, and develop a diverse part-time staff including Shift Leaders, Cookie Crew, and Delivery Drivers. Lead service components by maintaining stellar food quality, engaging customer service, and store cleanliness. Establish a culture of excellence that prioritizes cookie quality, sales performance, and employee growth. Manage and audit inventory to ensure proper controls while creating and executing local marketing drops and in-store recognition programs. Requires 3+ years of management experience in restaurant or retail, availability for 2-3 mid-to-late shifts Thursday through Sunday, and proficiency with restaurant/retail business software and MS Office tools.
Required Qualifications
- 3+ years of management/leadership experience in a restaurant or retail establishment
- Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
- Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
- An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
- A solid technical acumen regarding restaurant/retail business software
- Proficiency with MS Outlook
- Proficiency with Excel
- Proficiency with MS Teams
- Prior experience hiring employees using an Applicant Tracking System
Desired Qualifications
- Familiarity with using commercial convection ovens - a plus
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