Store Operations Manager (GM)
On-siteGreensboro, North Carolina, United States
Job Summary
Hire, coach, and develop a diverse part-time staff including Shift Leaders, Cookie Crew, and Delivery Drivers. Lead service components by ensuring stellar food quality, engaging customer service, employee friendliness, and store cleanliness. Establish a culture of excellence that prioritizes cookie quality, customer service, and sales performance while supporting personal growth. Manage and audit inventory to maintain proper controls. Create and execute fun, local marketing drops and drive in-store recognition programs and contests. Requires 3+ years of management experience in a restaurant or retail establishment and availability for 2-3 mid-to-late shifts Thursday through Sunday. Located at 425 Tate St, Greensboro, NC.
Required Qualifications
- 3+ years of management/leadership experience in a restaurant or retail establishment
- Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
- Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
- An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
- A solid technical acumen regarding restaurant/retail business software
- Proficiency with MS Outlook
- Proficiency with Excel
- Proficiency with MS Teams
- Prior experience hiring employees using an Applicant Tracking System
Desired Qualifications
- Familiarity with using commercial convection ovens
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