Store Operations Consultant - HomeCare+, Execution
On-siteMooresville, North Carolina, United States
Job Summary
Lead the development and implementation of store improvement tools, processes, and best practices to drive business results. Collaborate cross-functionally to deliver projects and process improvements while analyzing field feedback and reporting to provide actionable recommendations for field leadership. Coordinate project execution from development through implementation, utilizing qualitative and quantitative analytics to identify ROI, current/future states, and cost savings. Provide real-time guidance on day-to-day procedural questions and interpret reporting to develop performance recommendations for key stakeholders. Solve complex business problems through competitive and market analysis, enhancing associate-facing technology to improve productivity and efficiency.
Required Qualifications
- Bachelor's degree Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable
- 4 Years of Related Industry Experience (Installation, Repair or US Home Improvement)
- 4 Years of Experience in data analytics, performance reporting
- Demonstrated project management experience, such as Gantt Chart design and development
Desired Qualifications
- 4 Years of Experience in a Store Operations role (with an emphasis in Install and/or Repair Industry experience)
- 2 Years of Experience with Service Provider Management Tools, such ServiceBench, Mappoint/PowerMap, and Call Scheduling/Dispatch
- 2 Years of Experience with Service Provider Capacity Management
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