Store Manager - Zales - Stonewood Center Mall
$50,003–$81,307 year
On-siteZales, Bloke, Republic of Slovenia
Job Summary
Lead day-to-day store operations to achieve sales, profitability, and customer satisfaction goals. Coach and develop staff through training in sales techniques, product knowledge, and visual merchandising while ensuring consistent brand representation. Drive personal and team sales potential by attaining projections, analyzing reports to identify trends, and implementing initiatives that correct operational issues. Manage inventory control, payroll, and repair departments to maximize profit margins, while maintaining location cleanliness and compliance with company policies. Work a flexible schedule including opening and closing shifts, with hours increasing during peak periods.
Required Qualifications
- Minimum of 2 years of college
- at least 3 years of retail sales experience
- 2 years retail sales experience plus a minimum of 1-year retail management experience
- Advanced Communication skillset, both written and verbal
- Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools
- Strong interpersonal skills to build effective employee and customer relationships
- Advanced presentation skills to provide effective team member training and excellent customer presentations
- Strong problem solving and conflict management skills to support internal and external customers
- Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text
- Ability to plan and organize tasks to meet deadlines and expectations
- Ability to work independently without immediate supervision
- Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team
- Ability to understand and thoroughly explain detailed information
- Reliable and dependable
- Bilingual skills
- Ability to stand, to reach with hands and arms, and to move between display cases to handle and/or feel merchandise
- Ability to sit, stoop, bend, kneel or crouch as needed
- Ability to lift and/or move up to 10 pounds
- Visual acuity sufficient to discern differences in quality of gemstones with or without the aid of a jeweler's loupe
- Standard workweek regularly includes weekends, evenings, holiday, and extended hours
- Travel to training sessions and business meetings including air travel and overnight travel may be required
- Consistent regular scheduled attendance
Desired Qualifications
- Preference will be given to candidates with specialty retail or jewelry experience
- Preference will be given to candidates that are Diamond Council of America (DCA) certified
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